Shipping policy
Shipping policy
**Shipping Policy for Digital Products**
Thank you for choosing our digital products. Please read the following policy regarding the delivery of your digital purchases.
**1. Delivery Method:**
As our products are digital and downloadable, there is no physical shipping involved. Upon completion of your purchase, you will receive instant access to download the digital product(s) directly from our website or through the provided download link in your confirmation email.
**2. Delivery Timeframe:**
Digital products are typically available for download immediately after the purchase transaction has been successfully processed. In some cases, such as pre-orders or products with specific release dates, access to the digital files may be granted at a later time, as specified during the checkout process.
**3. Accessing Your Digital Purchase:**
After completing your purchase, you will receive instructions on how to access and download your digital product(s). This may include logging into your account on our website, accessing a unique download link provided in your confirmation email, or following specific instructions provided on the product page.
**4. Technical Support:**
If you encounter any difficulties or issues with downloading or accessing your digital purchase, please contact our customer support team for assistance. We are committed to ensuring a smooth and hassle-free experience for our customers and will promptly address any concerns you may have regarding the delivery of your digital products.
**5. Refund Policy:**
Please refer to our Refund Policy section for information regarding refunds for digital products. While digital products are typically non-refundable due to their nature, we will assess refund requests on a case-by-case basis in accordance with our Refund Policy guidelines.
**6. Contact Us:**
If you have any questions or require further assistance regarding the delivery of your digital products, please don't hesitate to contact us at pairofgarretts@creativelydifferentllc.com. Our dedicated customer support team is available to assist you and ensure that you receive the support you need.
Thank you for choosing our digital products. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.
Shipping Policy – Physical Products
Thank you for shopping with us! Below is our shipping policy for all physical product orders.
- Processing Times
- Orders are processed within 1–3 business days after payment is received.
- Processing time does not include weekends or holidays.
- You’ll receive a confirmation email with tracking info once your order ships.
- Shipping Times
- Estimated delivery times based on your location:
- Domestic (U.S.): 3–7 business days
- International: 7–21 business days (varies by destination)
- Note: These are estimates, not guaranteed delivery dates.
- Shipping Carriers
- We use trusted carriers like USPS, UPS, and FedEx.
The carrier may vary depending on your location and selected shipping option.
- Shipping Fees
- Shipping costs are calculated at checkout based on the weight and destination of your order.
- For international orders: customs duties, taxes, or import fees are the customer’s responsibility.
- Lost, Stolen, or Damaged Packages
- We are not responsible for lost, stolen, or damaged packages once shipped.
- If your tracking shows "delivered" but you didn’t receive your order, contact the shipping carrier directly to file a claim.
- We recommend selecting a shipping method that includes insurance.
- Incorrect Shipping Information
- Customers are responsible for entering accurate shipping information.
- If a package is returned to us due to an incorrect or undeliverable address, the customer will be charged for reshipping.
- Order Issues
- If there's a problem with your order (e.g., wrong item, missing item), contact us within 5 days of delivery so we can assist.
Contact Us
Need help with your order or shipping?
📧 Email us at: pairofgarretts@creativelydifferentllc.com